FREQUENTLY ASKED QUESTIONS
Q: Is there a minimum retainer?
A: No! We do not require a set number of hours to support you. How we work is, for the first two months we will create a log of all tasks carried out and the time they took by the minute. We agree check points for transparency and flexibility. At the end of that period we agree an average amount of hours to proceed with, allowing you to budget and to secure the capacity of your support member on-going.
Q: How quickly can you start?
A: We can start within 24hrs from point of our e-agreement and NDA being signed to commencement date. During that period, we collate the information needed to support you and gain access to any relevant systems
Q: Do you work on-site?
A: We do work on-site if there is a requirement for it but it will be dependent on location, time and availability. This would be charged at a higher hourly rate and may incur expenses.
Q: What hours do you work?
A: We work within the requirement of our clients. For example, if there is an element of phone cover, this will be done within the normal weekly working hours of Monday to Friday, 9am to 5pm, but other tasks not requiring client or customer focus may be completed out of hours to ensure we meet the deadline.
Q: Am I tied-in to a contract?
A: No, you are not tied-in to any long-term contract. Within our agreement contract we ask for you to give us 7 working days’ notice if you should wish to discontinue the support. We believe in flexibility, transparency and working with you.
Q: How much does it cost?
A: Every client’s needs are different; therefore, the pricing depends on the level of administration you require.
Have a look at our 'GET STARTED' section or leave us a message on our 'CONTACT US PAGE' where someone will get in contact with you with 24hrs to clear up any queries.
Q: How do you store your data?
A: We only use secure cloud-based systems to store ours and our clients’ work and information. We check bi-annually to make sure only current and relevant data is being held. As a company no data relating to our company or our clients are stored on hard drives
Q: Do I need any notice to stop the support?
A: We only require 7 working days’ notice if for any reason you wish to stop the support.
Q: What happens when my VA is off sick or on holiday?
A: At Niyyah Management we have a system process in place for clients. During the the introduction stage our operations team will also learn the requirements of the role, so they can step in and support that client with ease should sickness and holiday occur. This means you get support throughout your contract; you are not paying for any absence, including sickness, holiday, carers leave, appointments, jury service and much more.
Get in touch with us